Kitchen FAQ | Harvey Jones
Harvey Jones Kitchens
Harvey Jones Kitchens
Harvey Jones Kitchens
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Phone: 0800 389 6938

FAQs

Welcome to our 'Frequently Asked Questions' page. Here you will find answers to some of the questions we are often asked about our bespoke kitchens, the services we offer and the way in which we work. If you can't find the information you're looking for, please don't hesitate to email us on info@harveyjones.com, or use our LiveChat facility to speak directly with one of our designers.


Kitchen Ideas And Planning Advice:

Do you have a brochure showing examples of your latest kitchens? 
 
We do indeed. Our 80-page kitchen brochure here at Harvey Jones showcases more than 40 of our favourite designs that showcase the huge variety of looks we can achieve for our clients and explains more about the way we work and how we make our kitchens. You can request your free kitchen brochure here.

Is your kitchen design service free?
 
We offer a complimentary kitchen design consultation here at Harvey Jones, which you can find more details about here
 
Can you design a kitchen for an odd or awkwardly shaped room? 
 
Certainly. All of our kitchens are made to order and we can adjust the height, width and depth of any cupboard we build so that it perfectly fits your space. This means we can make the very most of all the available space.
 
Do Harvey Jones design kitchens for small rooms?
 
We certainly do! We design kitchens for rooms of all sorts of shapes and sizes. We recommend speaking with your chosen kitchen company as early as possible when remodeling a small kitchen, as they will be able to make some helpful suggestions about the space you are planning. Many clients speak to us months, sometimes years, in advance of their project, and often before they have even engaged an architect so that we can discuss ideas for their space and bring the benefit of our expertise to the project.
 
What material should I choose for my kitchen counter?
 
We can source worksurfaces of any type from across the world. The best kitchen counter material for your project depends on the way you intend to use the surfaces, your budget and your aesthetic preferences. For instance, timber work surfaces are tactile and naturally beautiful, but we don’t recommend that they are used around wet areas. Our designers receive regular training and product briefings, so they are perfectly placed to advise you about suitable options for your project.

I’m a developer/contractor - would I be able to supply your products?
 
If you are a contractor or developer, please email info@harveyjones.com with details of your project and we will be in touch promptly.

Do you offer credit facilities?

We offer several payment options to help spread the cost of your new Harvey Jones kitchen. Details of our latest available finance products are available in all showrooms, and you can call 0800 389 6938 for full details.

How are Harvey Jones Kitchens made? 
 
Harvey Jones kitchens are made using traditionally handmade techniques and are built by experience craftsmen in our Cambridgeshire workshop. Every cupboard we make is a fully handbuilt piece of furniture in its own right – there are no ‘flatpack’ elements. Every kitchen we make uses in-frame construction, which is a tried-and-tested method which prevents the doors from dropping — the most common remedial issue with kitchens. You can see more about how we make our kitchens on our Videos page, and by reading the ‘Why Harvey Jones?’ section of our website.
 
Do you supply worktops, appliances, sinks and taps?
 
We appreciate that every client’s project is different and so we can work according to your individual requirements. We can supply all appliances, worktops, sinks, taps and so on, so that everything arrives at your home at the same time to ensure a smooth installation. Alternatively, we can work with existing appliances you would like to retain or simply supply you our handmade furniture.

Do Harvey Jones sell appliances by themselves?
 
Unfortunately we can only provide appliances as part of full kitchen projects.
 
What colours are your kitchens available in?
 
There are no limits on the colours we can offer. One of the main reasons for our popularity is that all of our kitchens can be painted in any colour you choose – giving you complete design freedom. It also means that the furniture can be repainted at any point in the future, should you choose to refresh your colour scheme.
 
Are all your kitchens painted?
 
Each of our ranges are available ‘primed for handpainting’, meaning that you can choose any colour for your furniture. In addition, our Shaker Kitchen range is available in both oak and walnut. You might choose to have all of your furniture in one of these beautiful timbers. You can also mix and match timber with our painted furniture — perhaps using timber for the island or base cupboards whilst selecting painted cupboards in the rest of the room. Our designers will be delighted to discuss your ideas and preferences.
The Kitchen Design Process:
 
How can I make an appointment with a kitchen designer?

 
If you would like to arrange a complimentary design consultation with a designer at your nearest Harvey Jones showroom, simply complete our ‘Request An Appointment’ form. Alternatively, you can contact your nearest showroom directly by calling 0800 389 6938 to make an appointment with one of our expert kitchen designers.
 
Can I see an example of a Harvey Jones kitchen in person before purchasing?
 
Absolutely. Each one of our 31 showrooms display a range of our kitchens in a variety of colours, along with an array of worktops, appliances and accessories. You can find your nearest showroom by using our ‘Showroom Finder’.
 
Do you have examples of each or your ranges at every showroom?
 
Each Harvey Jones showroom displays at least one kitchen design from each of our ranges. Our showrooms vary in size, so if there is something specific you would like to see, please call us on 0800 389 6938, use our LiveChat facility or email info@harveyjones.com. 
 

Kitchen Installation And Delivery:

 
Do you provide installation and painting services?

 
We offer a comprehensive installation and painting service for our furniture, across the UK. 
 
How long does it take for a Harvey Jones kitchen to be installed?
 
This depends in part upon the size and complexity of the kitchen. However, as a guide, installation generally takes between 4-8 days and painting takes 3-5 days. Your designer will be able to advise you more accurately about your individual project.
 
Can you deliver a kitchen to my address?
 
We deliver our kitchens throughout the UK.
 
Can I choose a date to have my kitchen delivered?
 
Yes. One of our designers will work with you to arrange a suitable delivery date and your kitchen will be scheduled for production to suit your requirements.
 

Kitchen Care After Installation:

Do you offer a kitchen guarantee?
 
Every kitchen we design, install and paint is guaranteed for a period of 10 years from the date of installation, as detailed here. Terms and conditions apply for our kitchen guarantees – see in store for details.
 
What steps should I take to look after my kitchen?
 
We supply every client with a booklet which explains everything you need to know about the installation of your kitchen, as well as kitchen care and maintenance tips after installation. Our cabinetry can be easily maintained using a damp cloth and a non-abrasive detergent, but some work surfaces require specific care – your designer will advise you on this accordingly.
 
What do I do if there is an issue with my kitchen?

We have built our business on satisfied clients and recommendations from previous customers, and we take customer service exceptionally seriously. At the start of your project, we supply you with the names and contact details for all parties that will be involved in your kitchen design and installation to ensure smooth and clear communication. However, if you are not completely satisfied with any aspect of the project please email our Customer Care team on customercare@harveyjones.com




Customer Reviews

'We would like to express our gratitude to our kitchen designer for his extraordinary customer care, his attention to our vision and his significant contribution to us realising it.'

Mr H, East Sussex

'The quality of advice and design received from our kitchen designer was head and shoulders above your competitors. Thank you.'

Mr & Mrs F, Worcester

'We have been both pleased and impressed with the attention to detail and the personal desire of all involved to get our bespoke kitchen absolutely right.'

Mr & Mrs W, Cheshire

Handmade Kitchens

Handmade quality

Handmade quality

The secret of our kitchen designs is that they are built using traditional framed construction…

We love colour

We love colour

Your bespoke kitchen is a blank canvas and can be painted in any colour you choose…

How we work

How we work

Find out how we’ll make your dream Original, Linear or Shaker kitchen become a reality…

House Beautiful Awards 2009 House Beautiful Awards 2011
Grand Designs Awards 2009
House Beautiful Awards 2013 The Furniture Ombudsman
10 Year Guarantee Handmade in the UK Houzz Recommended

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